April 28, 2014
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I hear and read a lot of stories about theft of packages. Fortunately, I’m in a good neighborhood, so nothing of mine ever walks away. But, aside from that, I know there can be misdeliveries, and then it’s more a matter of having honest neighbors.
I was checking the status on an order (a new computer for a client) and it just got delivered, about 25 minutes ago. On the website, I saw a note that said “Left at: Front Door” and a link that said “Proof of Delivery”. I thought, awesome, what proof of delivery is this? I was expecting to see a picture of my package in front of my door. Well, no.
I was disappointed. It was just a bunch of text with dates and times and numbers and junk. And my disappointment made me think, someone needs to do this. Clearly, they have wifi to transmit the time of delivery back to the office and then off to the website. Why couldn’t they include a picture? In the event of misdelivery, a customer could possibly identify a neighbors door where the package was left. By showing the package was there, it would make it clear whether the package loss was theft or driver error.
In fact, if I was a UPS driver, I think I’d be snapping a pic with my cell phone at each delivery. I’d have photographic evidence in case anyone accused me of messing up, plus I’d have time stamps and even GPS coordinates. This is a very litigious world we live in, and everyone needs to watch their own ass. And it’d be good customer service. That too.